ICT coordinator

Your tasks

• The ICT Coordinator is responsible for ensuring the reliable, secure, and efficient delivery of ICT services in collaboration with Central IT teams and external service providers. Acting as the primary local ICT contact, the role coordinates operational activities, supports business users and production environments, and contributes to business continuity, service excellence, and compliance with corporate standards and policies.
• Coordinate local ICT operations and serve as the main point of contact between business users, corporate IT teams, and external service providers.
• Coordinate incident, request, problem, and change management activities, including escalations when required.
• Coordinate local application support activities with business stakeholders and third-party providers.
• Provide ICT support to users across office and production environments, ensuring minimal disruption to business operations.
• Monitor service quality and provider performance, ensuring compliance with agreed service levels and timely resolution of operational issues.
• Maintain ICT operational procedures, documentation, and asset records.
• Manage the lifecycle of user accounts and ICT equipment, including onboarding, transfers, and offboarding processes.
• Ensure accurate inventory management and tracking of ICT assets throughout their lifecycle.
• Participate in ICT projects, technology deployments, and infrastructure improvement initiatives.
• Identify and drive opportunities to enhance service quality, operational efficiency, and user experience.
• Ensure compliance with ICT policies, security requirements, and corporate standards.