Field Service Engineer II - S3R

Your tasks

• Perform the installation and field service repair and support of System 3R tooling and automation systems, including various robotic cells, at customer site.
• Perform installation of Workshop Manager (WSM) and Job Tool Management (JTM) software, configuration and basic training when required.
• Perform preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
• Analyze and resolve application problems of limited complexity.
• Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
• Resolve problems by analyzing the result of test cuts especially prepared for this purpose.
• Provide assistance or oversee the installation of equipment or a machine of a less experienced Field Service Engineer.
• Assist a more experience Field Service Engineer when performing an on-site audit of a machine or related equipment.
• Troubleshoot service and repair on equipment and machines where no previous training has been received.
• Conduct training for both team members and customers on the safe operations and preventative maintenance of the machines and related equipment.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Accurately complete all reports in a timely manner as per the service department procedures.
• Adhere to the Service Department Code of Conduct Guidelines.
• Maintain regular contact with Scheduling and manager as needed to perform job duties.
• Complete additional tasks and responsibilities as assigned by the Advanced Manufacturing Manager and the Director of Advance Solutions Group.