Field Service Engineer III - EDM

Your tasks

• - Perform the installation and service of machines and associated products and equipment.
• - Complete preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
• - Identify problems and seek corrective action during early product life cycle.
• - Analyze and resolve application problems of limited complexity and liaison with Applications on more complex issues and to increase applications knowledge.
• - Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
• - Support special actions as “Customer Alert” or “Hot Customer” by providing technical information pertinent to resolution of problems and provide regular status updates to involved parties.
• - Provide technical assistance to Field Service Engineers on critical and complex problems.
• - Conduct training for both team members and customers on the safe operations, maintenance, and preventative maintenance of the machines and related equipment.
• - Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• - Accurately complete all reports in a timely manner as per the service department procedures.
• - Adhere to the Service Department Code of Conduct Guidelines.
• - Maintain regular contact with the Diagnostics Team and Advanced Technical Support Department to obtain assignments and communicate updates.
• - Complete additional tasks as requested by the Technology Manager or Head of Customer Care
• - Assist the Regional Service Supervisors in closing calls and retrieving RMA’s.
• - Assist with the development of service procedures to increase the Field Service Engineers efficiency and productivity.