Field Service Engineer II - EDM

Your tasks

• Perform the installation of machines and associated products and equipment such as an electrical transformer, chiller, fire extinguisher, etc.
• Perform preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
• Analyze and resolve application problems of limited complexity.
• Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
• Resolve problems by analyzing the result of test cuts especially prepared for this purpose.
• Provide assistance or oversee the installation of equipment or a machine of a less experienced Field Service Engineer.
• Assist a more experienced Field Service Engineer when performing an on-site audit of a machine or related equipment.
• Troubleshoot service and repair on equipment and machines where no previous training has been received.
• Conduct training for both team members and customers on safe operations and preventative maintenance of the machines and related equipment.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Accurately complete all reports in a timely manner as per the service department procedures.
• Adhere to the Service Department Code of Conduct Guidelines.
• Maintain daily (at a minimum) contact with the Customer Support Center (CSC) and Regional Service Manager (RSM).
• Complete additional tasks as requested by the EDM Supervisor or EDM Manager.