mylife Diabetes Care is a global medical technology company focused on integrated solutions for people with diabetes. As a growing company, we continue to develop our organization with a clear strategy, ambitious growth goals, and plenty of room for personal responsibility.
To strengthen our team, we are looking for a committed professional to support the handling of product complaints. Guided by our mission of engineering miracles for people living with diabetes, you will work with colleagues across Quality, Vigilance & Post Market Surveillance, Regulatory Affairs, Medical Affairs and Risk Management. Together, you will help ensure complaints are handled consistently and in line with requirements that protect patient safety.
To strengthen our team, we are looking for a committed professional to support the handling of product complaints. Guided by our mission of engineering miracles for people living with diabetes, you will work with colleagues across Quality, Vigilance & Post Market Surveillance, Regulatory Affairs, Medical Affairs and Risk Management. Together, you will help ensure complaints are handled consistently and in line with requirements that protect patient safety.
Complaint Manager | 80 - 100%
Ref. No. 362
Location: Burgdorf | Hybrid
Help us bring to market state-of-the-art medical technology solutions by optimizing processes and ensuring quality through your structured approach.
Your main tasks
- Process incoming complaints in line with established procedures and applicable regulatory requirements
- Assess complaints, gather relevant information and document investigations clearly and accurately
- Support the investigation of complex cases and root cause analyses in collaboration with relevant teams
- Contribute to trend analyses and help identify opportunities to prevent recurring issues
- Work closely with internal teams and external partners to support timely complaint handling
- Help maintain and improve complaint management processes, procedures and working instructions
- Support the preparation of audit and inspection materials related to complaint management
- Contribute to internal guidance and training on complaint handling
- Support the Complaint Management Manager and provide cover for selected activities when needed
Your profile
- Initial professional experience in complaint handling, quality, post-market surveillance or a similar role in a regulated environment; experience in medical technology or pharmaceuticals is an advantage
- Basic knowledge of relevant requirements, such as EU MDR 2017/745 and ISO 13485; familiarity with 21 CFR Part 820 is an advantage
- Experience working with quality or complaint databases; knowledge of systems such as TrackWise is an advantage
- Careful and structured approach to documentation and follow-up
- Analytical thinking and an interest in investigating problems and identifying their causes
- Good organisational and communication skills, with the ability to work independently while collaborating effectively with others
- Very good written and spoken German and English skills
Careers
Experience the benefits of working with us
Pension fund
mylife Diabetes Care 55% of the pension contributions
Mobility support
Charging stations, Swiss Half Fare Card, parking, close to public transport
Free sport facilities
affordable or free gyms
Family friendly
Financial contributions to childcare
Working hours
working time arrangements: Shiftwork, annual working hours, part-time
FlexWork
Work where and when you want (in Switzerland)
Up-to-date work environment
Modern offices and production rooms; staff restaurant and break areas
Together, we create solutions that improve lives.
At mylife Diabetes Care, we develop integrated solutions that people with diabetes can truly rely on.
We are a fast-growing, family-owned company headquarterd in Burgdorf (Switzerland) – built on 40 years of innovation and active internationally.
We bring together expertise, dedication and a clear mission: empowering people to gain more freedom through better control.
Everything we do is developed with purpose and designed with care.
Our core competence lies in automated insulin delivery (AID). With mylife Loop, we provide a system that adapts to the individual needs and everyday lives of people with diabetes.
We are a fast-growing, family-owned company headquarterd in Burgdorf (Switzerland) – built on 40 years of innovation and active internationally.
We bring together expertise, dedication and a clear mission: empowering people to gain more freedom through better control.
Everything we do is developed with purpose and designed with care.
Our core competence lies in automated insulin delivery (AID). With mylife Loop, we provide a system that adapts to the individual needs and everyday lives of people with diabetes.