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Customer Support Engineer

Syracuse, NY or Surrounding Areas

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

Entry - Mid Level position requires limited use and/or application of basic principles, theories and concepts required to provide service on assigned systems manufactured by ZEISS Microscopy. In this capacity, solves problems that are generally of limited to moderate scope and complexity, follows established policies and procedures. Work is closely supervised and contributions are usually limited to task-related activities.

We are looking for people who are keen to try something new:

  • Must successfully complete all assigned technical training to acquire a thorough knowledge of assigned company equipment
  • Perform PM’s within their scheduled timeframe
  • Under supervision and following established protocols, provide a full range of installation services and preventive and corrective maintenance, on the assigned set of systems manufactured by ZEISS Microscopy.
  • May be trained to conduct special site or system environmental analysis tests as assigned by management.
  • Using established guidelines, train customers on basic system operation and maintenance.
  • Following proscribed procedures, correctly order and obtain spare parts and also expedite the return of any defective materials as may be required.
  • Liaise and schedule assigned service activities with the customer and ensure ZEISS Service Management, Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware as required.
  • Serves as the ZEISS customer interface for all service matters, including coordinating any service sub-contractor activity as may have been assigned by regional service management.
  • Complete all necessary forms and reports in support of department and company data collection efforts such as but not limited to, expense reports, service reports, quality reports, etc. in prescribed timeframe as established by management.
  • Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities.
  • Assists other Customer Support Engineers and customers as appropriate
  • Respect, live and share with internal and external customers, the ZEISS values.
  • Other duties as assigned by manager

You are:

  • 4 year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.
  • Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro mechanical systems
  • Knowledge of Windows operating environments and word processing and or email applications. Familiarity with databases or CRM Systems a plus.
  • Ability to read and understand electrical or mechanical engineering documentation and schematics.
  • Proven ability to work successfully as an individual contributor or as part of a team.
  • Good communication skills, able to converse readily in English, both verbally and in writing. (German a plus.)
  • Good administrative skills
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.
We are an EEO/AAA/Veterans/Disabled Employer
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Your contact
Kristie Schmitz
kristie.schmitz@zeiss.com
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