Customer Service Agent- Optical
Hebron, Kentucky
Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.
We are looking for people who are keen to try something new:
1. Responds to, investigates and resolves any inbound customer requests and inquiries via all modes of communication (phone, fax, mail, chat, instant message, and email) in a timely & courteous manner, in particular
a. receives, records and routes customer orders and order changes in an appropriate manner
b. answers status requests on existing jobs and services in a timely and accurate manner
c. manages difficult customer situations in a calm and professional manner
2. Proactively contacts customers to follow up on customer requests, orders and / or any further issues in a timely manner (outbound activities), in particular
a. notifies customers on any deviations from delivery or further commitments ahead of time
b. maintains assigned accounts and special tasks
c. prepares documentation
3. Assist internal stakeholders with inquiries related to accounts, products, services and status of orders
4. Documents contacts, actions and responses in the provided tools
5. Helps to build customers’ interest in new products (lenses, coatings) and services
6. Actively gathers feedback and drives continuous improvement of services and processes to increase efficiency and free up time for value adding customer service
a. receives, records and routes customer orders and order changes in an appropriate manner
b. answers status requests on existing jobs and services in a timely and accurate manner
c. manages difficult customer situations in a calm and professional manner
2. Proactively contacts customers to follow up on customer requests, orders and / or any further issues in a timely manner (outbound activities), in particular
a. notifies customers on any deviations from delivery or further commitments ahead of time
b. maintains assigned accounts and special tasks
c. prepares documentation
3. Assist internal stakeholders with inquiries related to accounts, products, services and status of orders
4. Documents contacts, actions and responses in the provided tools
5. Helps to build customers’ interest in new products (lenses, coatings) and services
6. Actively gathers feedback and drives continuous improvement of services and processes to increase efficiency and free up time for value adding customer service
You are:
1. Strong customer focus and customer service attitude
2. Strong verbal and written communication skills
3. Excellent interpersonal skills for professional interactions with customers and stakeholders from other VIS departments.
4. Strong ability to work in a fast paced environment and under certain time pressure, high flexibility & adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and / or escalate to the appropriate management level
5. Strong problem solving, teamwork, and time management skills
2. Strong verbal and written communication skills
3. Excellent interpersonal skills for professional interactions with customers and stakeholders from other VIS departments.
4. Strong ability to work in a fast paced environment and under certain time pressure, high flexibility & adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and / or escalate to the appropriate management level
5. Strong problem solving, teamwork, and time management skills
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.
Join us today. Inspire people tomorrow.
Apply now! It takes less than 10 minutes.
Join us today. Inspire people tomorrow.
Apply now! It takes less than 10 minutes.
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