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Head of Complaint Management and Vigilance (f/m/x)

Berlin or Jena or Oberkochen

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

We are looking for people who are keen to try something new. Your role:

  • Global responsibility for the implementation and maintenance of the complaint handling and vigilance system of the ZEISS Medical Technology segment
  • Assume the disciplinary and professional responsibility of members of a multi-site team
  • Responsible for the analysis and evaluation of customer complaints and initiating necessary measures to increase product quality
  • Coordinating and executing timely incident reports to the respective authorities
  • Take responsibility for communicating with customers, authorities and partners on complaints and vigilance issues
  • Create and evaluate trend reports as part of post-market analyses and initiate necessary product improvements
  • Continuously improve the processes in your area of responsibility, taking into account the development of global standards and regulations

You have:

  • Degree in medical technology, engineering sciences or a comparable education
  • At least 5 years of experience in quality management in a global company in the medical products industry
  • Several years of leadership experience
  • Experience in dealing with international customers and partners worldwide
  • Strong teamwork and communication skills, especially in working with intercultural and interdisciplinary teams
  • Profound knowledge of European and German medical device law
  • Business fluent English skills other languages are a plus
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.
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Your contact
Pia Rudnik
pia.rudnik@zeiss.com
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