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Warehouse Clerk VTS

Hebron, Kentucky

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

We are looking for people who are keen to try something new:

Under limited supervision, the full-time Warehouse Technician will provide quality assurance, create reports, and track/ship for all medical devices. Support VTS department customer and product expertise. This person is responsible for taking a key role in delivering superior quality assurance insuring all products are in good working order, protecting company assets, regulatory reporting and contributing to improvements in the business.
PRIMARY RESPONSIBILITIES:
• Perform incoming inspections of all equipment as needed
• Provide basic operator assistance and general troubleshooting of medical diagnostic equipment
• Report and file all defective devices and swapped equipment
• Document service requests and maintaining records in alignment with FDA requirements
• Provide 1st level support and escalation if equipment exchange or repairs are needed
• Perform order entry and processing functions
• Track serial number movements, history of devices, and logistics of equipment coming in and out of the facility
• Create and provide service level reporting
• Minor hardware repairs, mainly part swap
• CRM and Help Desk ticket system tracking

SECONDARY RESPONSIBILITY
• Perform minor hardware repairs, mainly part swap
• Assist with training as needed.
• Handle escalated issues in absence of Supervisor/Lead.

You are:

• High school diploma or equivalent experience in a related field preferred.
• 2+ years of experience in a warehouse environment with additional experience working with PCs, LAN connectivity and medical equipment.
• Networking experience preferred.
• Knowledge of optics and dispensing a plus.
• Ability to effectively communicate and build effective working relationships with people at all levels of organization and from various backgrounds.
• Strong verbal and written communication skills, customer focus and customer service attitude
• Excellent interpersonal, problem solving, and analytical skills required
• Experience with service and repair of electronic devices
• Ability to work independently and as a member of a team
• Experience with PCs, Word, Excel, PowerPoint, Access, SAP, general office equipment and customer service related tools and collateral required, experience with salesforce.com preferred
• Ability to work in a fast paced environment and under certain time pressure, high flexibility & adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and / or escalate to the appropriate management level
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.
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Your contact
Jaime Cunningham
jaime.cunningham@zeiss.com
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