Technical Service Group (TSG) Engineer

• Provide world-class global support to customers & ZEISS service engineers,
in the technical support, service instruction and training delivery of Carl
Zeiss Microscopy XRM Systems, to ensure that a high-level of customer
satisfaction is achieved and maintained
• Provide technical assistance via telephone, e-mail and remote login as well
as on site to customers and Customer Support Engineers Worldwide of Carl Zeiss Microscopy XRM Systems, but not limited to operational, maintenance, and basic applications needs
• Conduct on-site installations of designated Carl Zeiss Microscopy XRM
instruments
• Deliver training on the assigned set of Carl Zeiss Microscopy XRM products
in accordance with the Microscopy Training Plan
• Aid in the resolution of service escalations, including on-site assistance
when necessary
• Initiate and track engineering changes in response to observed system
problems
• Create Technical Support Bulletins as needed to alert the field of serious
system issues and procedure changes
• Coordinate field implementation of engineering changes, upgrades, and
retrofits as needed
• Provide feedback to factory Engineering Department regarding product
quality, reliability, and serviceability, as well as the accuracy and accessibility of system documentation
• Complete necessary forms in support of department and company data
collection efforts
• Creating and following fault tree analysis tools and charts
• Participate in cross functional product development teams to provide critical input relating to service procedures and training
• Other duties as requested by immediate Manager
• Travel on short notice required occasionally

• BS in technical/scientific discipline or an equivalent combination of training and experience

• 3+ years direct experience building, maintaining, installing, and/or repairing Carl Zeiss Microscopy systems or similar complex electromechanical systems
• Excellent troubleshooting skills.
• Must be able to help customers and engineers diagnose complex system problems via telephone, e-mail, remote login or through direct on-site instruction
• Demonstrated understanding of analog and digital electronics, optics, chemistry, pneumatics, and vacuum systems
• Able to analyze complex problems and make sound judgments based on competing priorities
• Able to read and interpret schematics and other technical documentation.
• Knowledge of data collection and analysis techniques
• Superior communications skills.
• Able to create and deliver technical presentations to individuals or groups
• In-depth knowledge of Windows operating systems and common software
applications used on assigned Microscopy systems
• In-depth Personal Computer skills and good understanding of Computer
Networks
• Proven ability to work successfully as an individual contributor or as part
of a team
• Able and willing to travel as necessary, domestic and international
• Travels by car or commercial transportation to customer facility
• Valid Driver license required
• Capable to lift 60 lbs. safely and required to lift 20lbs with both hands to
shoulder height on occasion
• Will be required to kneel to perform work function over extended periods of
time on occasion
• Will be required to stand for extended periods of time to perform job functions occasionally
• Able to obtain corporate credit card
• Eligible for passport