Customer Support & Demo Center Specialist

Dublin, CA

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

The Customer Support & Demo Center Specialist will be based at the ZEISS North America Demo Center in Dublin, California and be responsible for providing fast and effective in-house Installation and Service for the Light Microscopy Demonstration systems showcased there. They will also be responsible for maintaining the instrumentation at optimal performance, readying the systems for specific demo needs and assisting the Applications team if in-demo needs arise.
This role will also be part of the Customer Support Team and drive customer success by providing world-class, rapid technical support through remote mechanisms resulting in a faster customer response rate, a better mean time to repair, a higher first time fix rate, an increased efficiency of the field service team and an overall higher customer satisfaction level. In addition, the CSDCS is responsible for diagnosing and resolving complex issues by phone and, as importantly, communicating the steps needed to be taken by a customer to resolve the issue.

We are looking for people who are keen to try something new:

  • Provides in house service and support for the Light Microscopy (LM) systems in the ZEISS Demo Center in Dublin, CA in order to maintain the highest level of operational quality and availability possible.
  • Installs, calibrates and prepares all new LM instrumentation added to the demo center.
  • Regularly cleans, updated, and calibrates LM systems to maintain peak performance and pristine appearance for the ultimate customer demo experience.
  • Assists with the training of new Field Service Engineers and Customer Support Personnel.
  • Provides detailed technical assistance via telephone, e-mail and remote login, to Carl Zeiss Microscopy customers in North America, but not limited to operational, maintenance, and basic applications needs with the purpose of resolving technical issues which would have otherwise resulted in an onsite visit.
  • Provides comprehensive information to the Customer Support Engineers in the field when tickets need to be transferred to them for an onsite visit. This must include, but not be limited to, a description of the original issue, what steps were taken to diagnose it, what steps were taken to resolve it, what steps are suggested onsite and what parts are required.

You are:

  • Must be an expert in the servicing of a variety of wide-field and laser-based ZEISS equipment
  • Able and willing to travel as necessary, domestic and international.
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.
Your contact
Brady Glentz
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