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3PL Operations Manager

Memphis, TN

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

We are looking for people who are keen to try something new:

Position Summary:

The Operations manager will be responsible for Third Party Logistics (3PL) productivity, including oversight and instructing on Business Units requirements and processes, motivating, and be the ZEISS liaison between the 3PL site and Corporate. In many cases, the responsibilities of this individual will include oversight of multiple functional areas within the 3PL operations. Achievement of all service level commitments to internal and external customers will be a critical component of this manager’s daily and on-going responsibilities.

Primary Duties and Responsibilities:

• Responsible for overseeing operations within the 3PL facility.
• Accountable for the operational performance of all functional areas applicable to ZEISS within the facility.
• Provide guidance, prioritization, and motivation to 3PL management, leads and personnel.
• Support and enforce company procedures and SOP of operations staff
• Gather employee attendance records and monitor for adherence to commitments and requirements. Prepare corrective actions when necessary with 3PL
• Manage reports, statistical analysis, and daily reporting to corporate (e.g. Scorecards, KPIs)
• Ensure that quality standards are consistently met
• Communicates with various levels of ZEISS Corporate management and customers to ensure that customer expectations are met, and issues are resolved to include all service level commitments.
• Provide input of ideas for continual process improvements as well as implementation of new processes.
• Train, motivate, and support leadership team in all areas of company and departmental procedures and expectations.
• Coach and council 3PL on performance deficiencies and document as required.
• Monitors on time performance (inbound, order fulfillment, shipping)
• Other duties as assigned

You are:

Experience and Education Requirements:

Required Skills
• Excellent leadership and coaching.
• Proactive problem-solving ability.
• Strong project management ability.
• Excellent communication (written and verbal), organizational and analytical skills.
• Ability to communicate effectively with all levels of management including excellent customer interaction.
• Proven teambuilding and interpersonal skills with the ability to motivate others.
• Effectively handle a heavy workload, prioritizing work, and meeting deadlines.

Required Experience
• BS Degree in Operations, Supply Chain or related field is preferred.
• 5-7+ years of management experience (preferably in a high-volume, fast-paced distribution, warehousing, or service environment) including experience working with Third Party Logistics (3PL).
• Proven operations experience within a high volume and fast paced environment.
• A strong technical background is preferred
• Experience with Manhattan WMS and SAP a plus
• Background in warehousing, distribution or 3PL desired
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.
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Your contact
Debra Rybolt
debra.rybolt@zeiss.com
+1 925-557-4115
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