Field Service Engineer - Santa Clara

Santa Clara, CA

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

ZEISS is a leading supplier of both metrology and manufacturing equipment for the global Semiconductor Industry. With focus on a key component in the semiconductor manufacturing process, the photomask, ZEISS enables our customers to produce optimal photomasks achieving highest yields. To ensure close geographical proximity to our customers we can rely on a dense global network of local branches and representatives. Spare part hubs in Asia, USA and Europe allow fast response times to fulfill production requirements. Development cooperation with industry consortia as well as individual customers keep us tuned to the rapidly emerging and changing requirements of photomask technology.

To strengthen our team, we are currently seeking an experienced Field Service Engineer. The Field Service Engineer is responsible for the installation, preventative maintenance and general upkeep of leading-edge semiconductor manufacturing systems working with our AIMS EUV aerial imaging technology. This position is field
based in Santa Clara, and is in particular tied to our Intel semiconductor manufacturing customer.

The Field Service Engineer position has the following expectations:

• Daily work on-site at customer location each day to support contractual obligations that ZEISS has with its customers
• Troubleshooting all system errors and making appropriate system repairs
• Scheduling and completion of recommended preventative maintenance
• Reporting all system issues and utilization of all parts and associated labor for daily activities in a series of company reports
• Ability to travel, including internationally, for training and for customer support
• Ability to work in a semiconductor clean room environment (FAB) adhering to all specific customer cleanroom protocols
• Ability to follow procedures and instructions and to write procedures if needed.
• Excellent written and verbal (both in-person and via phone) communication skills to inform the ZEISS team and customers about complex technical issues, maintenance schedules, performance to schedule, etc.
• High desire to be a part of a local and remote team including: ability to build and maintain excellent professional relationships; willingness to receive critical feedback and make necessary
adjustments to work style; willingness to work in an apprentice-type relationship with a senior team member, etc.
• High motivation to provide world-class customer service including ability to provide customer support after normal working hours and
during weekends if needed

Primary Duties and Responsibilities

  • Troubleshoot complex optical mask making equipment
  • Ability to make technically complicated equipment repairs
  • Ability to maintain and replace advanced laser systems and perform optical alignment of equipment is required
  • Maintain systems to achieve the contractually obligated equipment up time performance
  • Schedule and perform all recommended Preventative Maintenance activities
  • Actively participate in meetings with ZEISS and customer teams
  • Report all system actions/events and daily activities in field service reports
  • Communicate system and site issues to factory level support and follow up to achieve resolution of customer's open issues
  • Close teamwork and communication with customer including excellent customer relationships

Experience and Education Requirements

  • Technical degree (e.g. Bachelor of Engineering or Science) or greater than 10 years of relevant experience as a substitute
  • Greater than 3 years of experience as a field based service engineer, preferably in the semiconductor industry supporting complex
  • optical equipment
  • Experience working within a semiconductor company
  • Experience with FAB cleanroom protocol
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.
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