Service Delivery Specialist I

Maple Grove, MN

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

We are looking for people who are keen to try something new:

  • Perform all first line Service Delivery tasks and activities consistent with the policies and procedures of the Service Delivery function.
  • Conduct proactive joint-planning with BG users to anticipate their needs and minimize service disruptions through appropriately planned service windows. Ensure proper support of client business changes while maintaining service levels and minimizing risk to IT service disruptions
  • Execute all service delivery tasks and activities against IT Service Delivery Support standards and practices for ensuring high availability and performance services through timely and responsive level I user support response. Ensure effective incident, problem and change management ITIL practices that are required for effective technology management including effective escalation to the Regional Technical Center staff for Level 2 support
  • Monitor customer satisfaction against agreed upon service level agreements and be the designated point of contact to business users including maintaining a program of Customer Satisfaction metrics – gathering, reporting and monitoring

You are:

  • College degree or equivalent IT experience.
  • Technical training and certifications desired.
  • Minimum of 2 years of IT and Service Delivery Support experience
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.
Your contact
Erik Velgersdyk
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