Bilingual Customer Care Coordinator

Toronto, Ontario

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

We are looking for people who are keen to try something new:

Working primarily in our fast-paced Medical Service team, you will be the contact for our customers located across Canada requiring service on their medical instruments. You will take their requests by phone or email and collect all necessary information to support them by opening Service orders, processing Sales orders, or directing them to our technical support team for assistance. You will also support our team of in-house and field service engineers by answering inquiries about available parts inventory and logistics, expediting incoming parts orders, and closing completed Service Orders.
• Promptly answer incoming telephone inquiries from customers in English and French
• Read and respond to customer email inquiries in English and French
• Open Service orders in our SAP CRM system and dispatch to the appropriate Service engineer based on qualification, location, and availability
• Process Sales orders for service parts and consumable products
• Monitor inventory levels of stocked parts
• Support our service engineers with their parts inventory management
• Close completed Service orders and ensure proper billing takes place
• Participate in process improvement initiatives
• Other duties as required

You are:

• Previous working experience in Customer Service, preferably in a technical environment
• Must have excellent verbal and written communication skills in both English and French
• Must be highly organized, be able to prioritize and manage time effectively
• Working knowledge in MS Office applications Word, Excel, Powerpoint, etc.
• Experience working in an SAP system would be advantageous
• Solid interpersonal skills – to be able to work closely with other departments
• A post-secondary diploma or degree in business or a technical discipline would be advantageous
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.
Your contact
Maria Khalil
What we offer