Field Service Engineer

Melbourne, Victoria, Australia

Thrive on innovation at a global technology leader. Develop exciting solutions in a diverse, stable work environment that’s focused on the future. Join us in a modern work environment with an open and inspiring culture and colleagues!

Your job

We have an excellent opportunity for the right person to join our Service Team. Reporting directly to the Medical Service Manager, the successful applicant will be an experienced Field Service Engineer with a mid to high level of IT skills. Working together with our VIC team, you will provide preventive maintenance, installation, testing and breakdown repairs, remote and phone support, remote diagnosis, testing and breakdown repairs to a wide range of high-end devices located in Melbourne and regional Victoria. You will have IT skills and be proficient in Networking, Device Setup and Software navigation. In addition to the technical aspects, this position requires excellent customer service, interpersonal and communication skills.
  • Maintain effective relationships with customers by gaining their respect and trust
  • Onsite repairs, preventative maintenance, diagnostics and installation of designated high end products
  • Maintain service tools and equipment and provide accurate compliance of all field service administration and reporting requirements
  • Strong troubleshooting skills
  • Ability to communicate technical issues on a non-technical level
  • • Eye for detail
  • Excellent time management skills and networking experience is essential
  • Ability to follow company policies and procedures
  • Excellent telephone manner and interpersonal skills

Our requirements

  • Formal qualifications in an electronic / IT field
  • Minimum five years of successful experience in servicing of precision equipment is required preferably within the Medical Device field
  • Strong IT knowledge and awareness in PC supported instrument diagnostics would be an advantage. A mid to high level of computer literacy is essential with the ability to work unsupervised
  • Knowledge of the DICOM standard and PACS is desirable
  • Past proven experience in a customer orientated environment with exceptional customer service and the ability to deal with difficult situations and customers
  • A forward thinker who can prevent problems before they arise
  • A process driven individual who has the ability to manage multiple tasks and be flexible often dealing with ad-hoc queries from customers
  • Strong organizational and communication skills
At ZEISS we encourage creative thinking and innovation. We work in dynamic and interdisciplinary teams and offer individual development perspectives as well as flexibility in organizing your work. We care about our employees and take particular responsibility for improving society and preserving our environment. These core values have shaped our corporate culture at ZEISS for over 170 years.

Help us shape the future!
If you are a team person with high levels of motivation and drive to achieve results, and be able to work autonomously you will flourish in this role. This is a truly exciting opportunity to join an innovative world leading company and in return you will be rewarded with a competitive base salary, generous commission structure, a vehicle allowance, international product training and a world-class staff development program.

Please forward your CV and Cover Letter to the
Attention of ZEISS Human Resources at recruit.au@zeiss.com

The application process takes less than 10 minutes, we look forward to receiving your application.
Your contact
Jacqui Clinton
+61 2 9020 1333
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