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Regional Service Manager

Maple Grove

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

The Regional Service Manager is responsible for the performance of assigned field service personnel and customer satisfaction. Responsibilities include expense control and technician (cost) performance, equipment justification, and supporting customers as needed on a technical basis.

Primary Duties and Responsibilities:

  • Relationship management face to face with key customers.
  • Understand, track and resolve customer issues.
  • Manages customer satisfaction, establishes and maintains effective relationships with customers.
  • Interacts effectively with process partners in an effort to maximize customer satisfaction.
  • Manages performance of Field Service Technicians.
  • Development of Direct Report’s to include regular in person meetings.
  • Manages and implements succession plan for Field Service personnel.
  • Empowering and motivating employees via feedback, improvement initiatives and recognition.
  • Achieves monthly revenue target.
  • Monitor and regulate regional expenses monthly for Direct Reports.
  • Control and Monitor Overtime Expenses

Experience and Education Requirements:

  • Bachelor’s degree or equivalent education or experience.
  • Proven ability to multi-tasking and handle multiple assignments simultaneously.
  • Excellent customer care skills with proven ability to manage customer relationships.
  • Strong leadership skills oriented to group collaboration.
  • Understand key business aspects pertaining to the success of the company.
  • Strong verbal and written communication skills.
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Apply now! It takes less than 10 minutes.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
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Your contact
Erik Velgersdyk
erik.velgersdyk@zeiss.com
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