Field Service Engineer


Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

We are looking for people who are keen to try something new:

  • The Application Engineer is responsible for tools of SMS (Semiconductor Mask Solutions). Support pre-sales, product marketing activities in field, and application issues at mask shop customers in China/ Greater China.
  • Through pre-sales and marketing activities, promote products, new features, support new product introduction and sales in the region. By closely working with customer, understand in-depth customer needs, solving application problems, helps HQ R&D to address customer demands in new product/feature R&D.
  • He / she is expected to be a role-model and drive a performance and customer-oriented culture within Carl Zeiss SMS organization.

You are:

  • Education / 教育背景
  • Bachelor’s degree and above, majored in Engineering of Physics, Chemistry, Material Science, and Optics related field.
  • Experience /经验
  • Minimum 5 years application / process engineering experience in Semiconductor
  • Good manner of English in reading, writing and speaking
  • Other skills /其他技能
  • Strong logical thinking and problem-solving skill
  • Working under pressure and great attention to details
  • Team player and excellent communication skills cross functions and region
  • Pre-Sales
  • Support sales and pre-sales activities including spec negotiations, product roadmap plan, and product demo to meet customer’s specifications together with related marketing / technical expertise in team.
  • Establish and facilitate positive interaction and relationship with customer through regular follow-up meetings
  • Liaise and leverage customer requests and specifications internally
  • Support and review with sales directors with maintaining CRM sales funnel’s accuracy
  • Application
  • Respond to customer or field inquiries, work with a cross-functional team of HQ Application team, Product Managers to resolve technical issues and projects
  • Self-motivate and encourage growth and development of application knowledge.
  • Generate weekly application report and arrange needed activities to sales directors and HQ product managers
  • Build up strong connection and relationship with customer counterpart, collect information and customer needs.
  • Product Marketing
  • Support and organize SMS marketing activities with tradeshows, conferences, roadmap meetings within the Greater China (GC) region while making sure all the marketing activities meeting ZEISS SMS corporate branding
  • Work with teams across organization including sales and marketing department, the engineering department, product management, and Business Development executives.
  • Understand and analyze customer and competitor’s product and strategy, leverage with internal resources, and facilitate strategic discussion and the selling process
  • Provide market research data to determine product potential candidate and using market intelligence by collecting and analyzing to gain valuable insight
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.
Your contact
Berry Ben
+86 136 36596012
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