Your tasks

Works effectively with company personnel, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, time tables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and respecting the diversity of our work force in actions, works and deeds.
- Order entry: Process all common activities concerning order administration (entry and logistics to run efficiently (for EDI and non-EDI orders)
- Check open orders, and availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to the customer.
- Order processing: Advising customers/suppliers/transport companies about current orders, product shortage, expected delivery dates, price changes, and possible deviations and solutions via Email/telephone.
- Monitor backorder releases: check availability, optionally merge orders, set delivery dates, confirm/release (in SAP).
- Ensures timely release of orders and fulfillment of preestablished standards and policies to achieve customer satisfaction.
- Monitors and resolves order issues and processing errors.
Preparing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
- Complaints: Administrate and coordinate complaint handling (logistics and commercial), monitor status, and inform customers regularly.
- Returns: Administrate individual return of goods (entering in SAP, contact with customer) and analyze periodically the returns and adjust the payment date.
All other duties as assigned.
- Order entry: Process all common activities concerning order administration (entry and logistics to run efficiently (for EDI and non-EDI orders)
- Check open orders, and availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to the customer.
- Order processing: Advising customers/suppliers/transport companies about current orders, product shortage, expected delivery dates, price changes, and possible deviations and solutions via Email/telephone.
- Monitor backorder releases: check availability, optionally merge orders, set delivery dates, confirm/release (in SAP).
- Ensures timely release of orders and fulfillment of preestablished standards and policies to achieve customer satisfaction.
- Monitors and resolves order issues and processing errors.
Preparing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
- Complaints: Administrate and coordinate complaint handling (logistics and commercial), monitor status, and inform customers regularly.
- Returns: Administrate individual return of goods (entering in SAP, contact with customer) and analyze periodically the returns and adjust the payment date.
All other duties as assigned.
Your profile

- Associate degree in business management or related field (preferred).
- Three to five years industry experience within customer service and/or operations, preferred.
- Previous SCM/back-office experience preferably in a technical industry, preferred.
- Knowledge of ERP system (SAP).
- Proficient experience with Excel, Word, and Outlook.
- Knowledge of CRM Microsoft Dynamics, preferred.
Benefits
Your contact
Your work route
Who we are
GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.