Your tasks

- Oversee daily operations of ITSM processes, focusing on Demand, Change, and Problem Management
- Monitor process adherence and performance metrics, ensuring compliance with ITSM standards and policies
- Facilitate operational reviews and ensure ITSM processes align with established Service Level Agreements (SLAs)
- Act as a single point of contact for internal and external teams in all IT Demand and Change Management matters
- Manage the end-to-end Problem Management process, focusing on smooth cross-functional and cross-service provider alignment
- Continuously assess the health and effectiveness of all ITSM processes, using metrics, dashboards, and reports
- Collaborate with cross-functional teams to ensure integrated service delivery, optimizing service quality and minimizing disruptions
Your profile

- Strong analytical skills to identify areas for improvement and implement enhancements
- Strong communication and coordination skills, enabling effective collaboration across teams and external service providers
- Ability to monitor and report on process performance metrics
- Proactive approach to problem-solving and process improvement
- A keen eagerness to acquire new knowledge and continuously improve
- Understanding of IT Service Management (ITSM) processes is an advantage
- Excellent German language skills as well as good proficiency in English for effective communication
Benefits
Awards

GF proves its commitment as an exemplary employer with the Friendly Work Space label. The well-being and health of all employees is important to us.
Your contact
René Saiu
HR Manager Corporate
Amsler-Laffon-Strasse 9
8201 Schaffhausen
Switzerland
8201 Schaffhausen
Switzerland
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Your work route
Who we are
At GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe.