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2nd Level Technical Support Engineer 100%

Switzerland, Meyrin
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Welcome to GF Machining Solutions Laser Technology! Let’s redefine industry standards and join us as a 2nd Level Technical Support Engineer.

Your tasks

Tasks
  • Mission
  • Join our dynamic team as a 2nd level Field Service Engineer! Your mission is to deliver excellent technical support for our cutting-edge laser machines. Whether troubleshooting remotely from the office or on-site at customer locations, you'll be the expert ensuring smooth operation of nanosecond and ultrafast lasers integrated into high end 5-axis ma-chines. Bring your precision and expertise to the forefront of innovation as we redefine the future of laser technology.
  • Main activities
  • Provide robust support to our First Level service team by diagnosing and trouble-shooting issues. Actively strive to resolve problems, whether through remote assis-tance or on-site visits. Proactively manage 2nd level tickets to prevent escalation.
  • Identify potential enhancements in design, tooling, or procedures during fieldwork, contributing valuable insights to improve our solutions.
  • Stay updated on new products, refine calibration and troubleshooting techniques, and develop tools to elevate technical proficiency for first-level service engineers.
  • Acquire and develop excellent hard and soft skills to act as an Ambassador of GF Machining Solutions.

Your profile

Profile
  • Education & Experience:
  • Bachelor Degree in Engineering or equivalent in photonics, electrotechnics, automa-tion or mechanics
  • Experience in a similar function in investment good industry or scientific equipment’s.
  • Very good knowledge of Optics and Lasers.
  • Languages:
  • Fluent in French & English.
  • IT skills:
  • Intermediate knowledge of PC, PLC, CNC, and network configuration.
  • Interest in Computer Graphics and SAP.
  • Personal skills:
  • Flexibility and readiness to travel (up to 60%).
  • Analytical skills with attention to detail and synthetic thinking.
  • Customer and quality-oriented mindset.

Benefits

Clear vision and purpose Clear vision and purpose
Clear vision and purpose "We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.
Sustainability and innovation focus Sustainability and innovation focus
Sustainability and innovation focus We have high sustainability and innovation goals. Let's work towards a sustainable future together.
Excellent learning tools Excellent learning tools
Excellent learning tools At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
Great career opportunities Great career opportunities
Great career opportunities GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.

Your contact

Sabrina DAMBELIN
HR Business Partner
Rue du Pré-de-la-Fontaine 8
1217 Meyrin
Switzerland
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Your work route

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Who we are

Join GF Machining solutions, the world's leading provider of cutting-edge ma-chines, automation solutions, and services dedicated to revolutionizing the tool and mold making industry, as well as precision component manufacturers. As a global powerhouse, our company spans across 50 sites worldwide, fostering a dynamic and innovative environment.

Be part of a team that's not just shaping industries but transforming the future of precision engineering on a global scale.