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Application Customer Success Manager (m/f/d) 100%

Switzerland, Schaffhausen
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At GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe.

As our Customer Success Manager, you will have a multifaceted role focused on ensuring customer satisfaction, retention, and growth. While supporting the sales organization and guiding customers from prospects to active solution users you will be responsible for account-based marketing to build customer retention and advocacy, cross-selling, driving innovation ideas from customers problems, reporting & analytics.

Your tasks:

  • Improve sales effectiveness by liaising with key accounts teams to deliver programs that include hosting "C" level executives' tours and visits of GF Piping Systems, expert roundtables, training curriculum, and reference case showcase
  • Developing customer engagement and advocacy programs with key customers to ensure they succeed with our solutions and support our future business development and innovations
  • Ensure high-quality customer contact and commitment with deep industry knowledge and understanding of client needs
  • Actively engage with stakeholders (Sales Companies, Key Account, CSM, Product Managers, etc.) from a variety of backgrounds and maintain professionalism to help plan and define a customized agenda for the Customer Experience Centre
  • Monitor customer health through data and satisfaction surveys
  • Collaborate with product management, specialized solutions, and other departments to provide insights and feedback for innovation improvements based on customer feedback
  • Regularly monitor and analyze customer success program effectiveness and performance

Your profile:

  • A technical background in the piping industry (or in a similar industry) with extensive experience in sales is mandatory
  • Distinct abilities to act as a host and a hospitality attitude
  • Strong organizational and presentation skills
  • A consultative approach to sales and business development
  • Ability to interact with "CW suite people, and across other stakeholders levels
  • Strong listening skills associated with consultative selling
  • English on a very good level, German would be an asset


Clear vision and purpose Clear vision and purpose
Clear vision and purpose "We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.
Sustainability and innovation focus Sustainability and innovation focus
Sustainability and innovation focus We have high sustainability and innovation goals. Let's work towards a sustainable future together.
Excellent learning tools Excellent learning tools
Excellent learning tools At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
Great career opportunities Great career opportunities
Great career opportunities GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.
Flexible working conditions Flexible working conditions
Flexible working conditions Wherever possible we offer flexible working hours as well as the possibility to work remotely.
Free parking Free parking
Free parking We provide free parking spaces for all employees.
Sport Activities Sport Activities
Sport Activities We support the purchase of a fitness studio membership from the center of your choice with a subsidy. We also offer active health promotion with other sport activities.
Very attractive pension scheme Very attractive pension scheme
Very attractive pension scheme GF offers all employees an excellent pension plan.

Your contact

René Paparusso
Talent Acquisition Manager
Ebnatstrasse 111
8201 Schaffhausen
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Applications from agencies will not be considered.

Your work route

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Who we are

GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.