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Team leader returns 100%

Switzerland, Meyrin
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The Customer Service Center is responsible to store and ship wear and spare parts for all the GF MS Machines around the world.
Our sales companies are in contact with the customers and order parts for the repair or maintenance of the machines.
The return department is responsible to treat these parts and liaise with the sales companies. We are hiring the team leader for this department... Ready to challenge the status quo? Join us!

Your tasks

  • Manage the "Good Returns" team in compliance with defined GF strategies and values as well as the internal process and options based on the parts classification
  • The department's mission is to ensure control of the parts returns process in line with reliability criteria, the quality of returned material processing and the timely validation of credit notes
  • Measure the impact of the decision regarding returned parts (test, restock, repair, ...) and advice management for a better decision making process
  • Maintain contact with each Sales Company as well as external partners to follow up on potential problems to be solved
  • Inform technical support of any problems or disputes concerning returns
  • Ensure daily preparation and repackaging of parts to be restocked

Your profile

  • Technician with basic knowledge of mechanics, electricity and electronics
  • Comprehensive knowledge of SAP systems and processes
  • Proefficient excel
  • Forklift licence appreciated
  • Pragmatic approach and solutions orientation, at ease in convincing and explaining process and decision
  • Proefficient in English as it is the working language


Clear vision and purpose Clear vision and purpose
Clear vision and purpose "We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.
Sustainability and innovation focus Sustainability and innovation focus
Sustainability and innovation focus We have high sustainability and innovation goals. Let's work towards a sustainable future together.
Excellent learning tools Excellent learning tools
Excellent learning tools At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
Great career opportunities Great career opportunities
Great career opportunities GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.

Your contact

Fanny Brault
HR Manager
Rue du Pré-de-la-Fontaine 8
1217 Meyrin
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Your work route

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Who we are

GF Machining Solutions is the world’s leading provider of machine tools, diverse technical solutions and services to manufacturers of precision molds and tooling and of tight-tolerance, precision-machined components. The key segments we serve include the aerospace, automotive, medical, energy, information and communications technology (ICT) and electronics industries