Your responsibilities

• Provide first-line business support for SAP SD and MyMediset-related issues, resolving inquiries from business users worldwide.
• Diagnose and resolve issues in sales, customer service, inventory management, and order processing modules.
• Escalate complex issues to Level 2 support or relevant departments as needed.
• Collaborate with cross-functional teams to gather data requirements and define data standards for SAP SD master data.
• Investigate and cleanse master data to eliminate duplicates, errors, and inconsistencies.
• Monitor data entry processes and implement data integrity rules to prevent data quality issues.
• Implement data governance policies and procedures to uphold data quality standards and compliance requirements.
• Work with the Commercial Process Excellence team to identify process improvements and support best practices for system use across regions.
• Assist in testing new system functionalities and updates, ensuring smooth rollouts.
• Develop and maintain training materials, user guides, FAQs, and process documentation to enhance user proficiency in SAP.
• Support training sessions and workshops to improve user understanding of SAP.

Your qualifications

• Bachelor's degree in Business Administration, Information Technology, or related field, or equivalent experience.
• Minimum 3 years of SAP support experience, preferably in commercial or supply chain environments.
• Proficiency in SAP 4/Hana SD modules ( MyMediset a plus)
• Familiarity with Master Data Management processes.
• Fluent in English and German; additional languages are a plus.
• Strong understanding of supply chain processes.
• Excellent analytical, problem-solving, and communication skills.
• Customer-focused with a proactive, collaborative approach.
• Ability to work independently in a fast-paced, evolving environment.

What we offer

About Medartis