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Field Service Engineer

LocationOwatonna
Categorypermanent, 100%
DateStart: As soon as possible
Sputtering Components Inc, a member of Buhler Group, is a growing business in Owatonna, Minnesota that has served customers all around the world for over 20 years. We are currently hiring for a highly motivated Field Service Engineer.

Every day, millions of people around the world come into contact with products made using SCI equipment. Our thin film technologies are used in vacuum coating systems to make windows, smartphones, display screens, solar panels, automobile components, decorative hardware and more.

The Field Service Engineer is responsible for assisting customers in day-to-day problems and technical issues on SCI products via phone, email or in person. This person will install SCI products and upgrades for our customers, repair equipment and provide training for customers. The job requires close cooperation with engineering, sales, assembly, and various management staff. This position may involve training hours on the shop floor or require extensive travel based on customer needs.
Sputtering Components Inc, a member of Buhler Group, is a growing business in Owatonna, Minnesota that has served customers all around the world for over 20 years. We are currently hiring for a highly motivated Field Service Engineer.

Every day, millions of people around the world come into contact with products made using SCI equipment. Our thin film technologies are used in vacuum coating systems to make windows, smartphones, display screens, solar panels, automobile components, decorative hardware and more.

The Field Service Engineer is responsible for assisting customers in day-to-day problems and technical issues on SCI products via phone, email or in person. This person will install SCI products and upgrades for our customers, repair equipment and provide training for customers. The job requires close cooperation with engineering, sales, assembly, and various management staff. This position may involve training hours on the shop floor or require extensive travel based on customer needs.
Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you. Regardless of your gender (m/f/d). We invite you to read more about our commitment to diversity, equality and inclusion on our website: https://bit.ly/40QxJP6
Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you. Regardless of your gender (m/f/d). We invite you to read more about our commitment to diversity, equality and inclusion on our website: https://bit.ly/40QxJP6
  • Repair, install, troubleshoot, inspect and modify SCI equipment at customer sites and in-house workshop
  • Assess customer needs regarding maintenance, spare parts, modernization, and improvement of process
  • Provide technical support externally and internally
  • Accurately read blueprints
  • Develop, organize and provide customer and internal training programs
  • Update and maintain our CRM system
  • Create a one-on-one relationship with the customer and be a positive company representative
  • Special projects such as product development, sales visits to customers/vendors and demonstration of equipment to customers/vendors
  • Promote Bühler Customer Service and help customers to plan future service
  • Typically 35-55% travel, with potential of up to 75% Travel within U.S. & Canada, occasional travel to Mexico and Europe
  • Must arrive at work predictably and promptly
  • Performs other duties as assigned
  • Preferred to have knowledge of vacuum coaters
  • Associates degree in engineering or robotics or related technical degree preferred
  • OR, equivalent training or experience in a field of technology such as electrical or mechanical manufacturing
  • Previous field service experience is preferred
  • 3-5 years of assembly, maintenance and/or repair experience for industrial equipment preferred
  • Must have the ability to work closely and efficiently with fellow workers and customers
  • Must have good organizational skills and be able to multi-task
  • Ability to work with minimal supervision and make decisions
  • independently, effectively, and creatively within established company guidelines
  • Entrepreneurial spirit and proven troubleshooter
  • Ability to identify, evaluate, problem solve, and give direction regarding problem resolutions for individual and company issues
  • International and successful company with sustainable prospects for the future
  • Wide technical & modern environment with interesting challenges
  • Professional environment with an open communication culture
  • Exciting development and training opportunities
  • Great and dynamic work environment
  • Health Insurance with Health Savings Account
  • Dental
  • Vision and Life Insurance
  • Short Term and Long Term Disability
  • 401(k) with 6% company contribution
  • 15 days vacation
  • Sick Time
  • Maternity and Paternity Leave

Who we are

We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.

Who we are

Bühler as an employer

We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.

Questions? We’re happy to help!

Jack Drucker

jack.drucker@buhlergroup.com
+17638470261

13105 12th Avenue North

MN 55441-4509 Plymouth
United States