Field Service Engineer
Owatonna
permanent, 100% 
Start: As soon as possible.
Sputtering Components Inc. (SCI) in Owatonna is a business in southern Minnesota that has served customers all around the world for over 20 years. Every day, millions of people come in contact with products made using Sputtering Components equipment. Our thin film technologies are used in vacuum coating systems to make windows, smartphones, display screens, solar panels, automobile components, decorative hardware and more.
We are currently hiring a Field Service Engineer who will provide valuable service to our customers through on-site visits, via phone or email. The responsibilities include installation, repair and troubleshooting of SCI products and upgrades, and training for our customers. Travel to customers in North America and occasional oversee travel can be up to 75% of the time. The Field Service Engineer will cooperate closely with our engineering, sales and assembly team.
You will work within our Customer Service Team and report to the Project Management Team Manager. The team is growing to support increased demand from our customers from all around the world.
Sputtering Components is a member of the Bühler Group. We strive to engineer customer success.
This position does not offer visa sponsorship.
We are currently hiring a Field Service Engineer who will provide valuable service to our customers through on-site visits, via phone or email. The responsibilities include installation, repair and troubleshooting of SCI products and upgrades, and training for our customers. Travel to customers in North America and occasional oversee travel can be up to 75% of the time. The Field Service Engineer will cooperate closely with our engineering, sales and assembly team.
You will work within our Customer Service Team and report to the Project Management Team Manager. The team is growing to support increased demand from our customers from all around the world.
Sputtering Components is a member of the Bühler Group. We strive to engineer customer success.
This position does not offer visa sponsorship.
Sputtering Components Inc. (SCI) in Owatonna is a business in southern Minnesota that has served customers all around the world for over 20 years. Every day, millions of people come in contact with products made using Sputtering Components equipment. Our thin film technologies are used in vacuum coating systems to make windows, smartphones, display screens, solar panels, automobile components, decorative hardware and more.
We are currently hiring a Field Service Engineer who will provide valuable service to our customers through on-site visits, via phone or email. The responsibilities include installation, repair and troubleshooting of SCI products and upgrades, and training for our customers. Travel to customers in North America and occasional oversee travel can be up to 75% of the time. The Field Service Engineer will cooperate closely with our engineering, sales and assembly team.
You will work within our Customer Service Team and report to the Project Management Team Manager. The team is growing to support increased demand from our customers from all around the world.
Sputtering Components is a member of the Bühler Group. We strive to engineer customer success.
This position does not offer visa sponsorship.
We are currently hiring a Field Service Engineer who will provide valuable service to our customers through on-site visits, via phone or email. The responsibilities include installation, repair and troubleshooting of SCI products and upgrades, and training for our customers. Travel to customers in North America and occasional oversee travel can be up to 75% of the time. The Field Service Engineer will cooperate closely with our engineering, sales and assembly team.
You will work within our Customer Service Team and report to the Project Management Team Manager. The team is growing to support increased demand from our customers from all around the world.
Sputtering Components is a member of the Bühler Group. We strive to engineer customer success.
This position does not offer visa sponsorship.
- Repair, install, troubleshoot, inspect and modify SCI equipment at customer sites and in-house workshop
- Assess customer needs regarding maintenance, spare parts, modernization, and improvement of process
- Provide technical support externally and internally
- Accurately read blueprints
- Develop, organize and provide customer and internal training programs
- Update and maintain our CRM system
- Create a one-on-one relationship with the customer and be a positive company representative
- Special projects such as product development, sales visits to customers/vendors and demonstration of equipment to customers/vendors
- Promote Bühler Customer Service and help customers to plan future service
- Up to 75% Travel within U.S. & Canada, occasional travel to Mexico and Europe
- Preferred to have knowledge of vacuum coaters
- Associates degree in engineering or robotics or related technical degree or equivalent training or experience in a field of technology such as electrical, mechanical, or similar field, previous field service experience is preferred
- 3-5 years of assembly, maintenance and/or repair experience for industrial equipment
- Must have the ability to work closely and efficiently with fellow workers and customers
- Must have good organizational skills and be able to multi-task
- Ability to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelines
- Entrepreneurial spirit and proven troubleshooter
- Ability to identify, evaluate, problem solve, and give direction regarding problem resolutions for individual and company issues
- Health Insurance with Health Savings Account
- Dental
- Vision and Life Insurance
- Short Term and Long Term Disability
- 401(k) with company contribution
- 15 days vacation
- Sick Time
- Maternity and Paternity Leave
Who we are
We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you. Regardless of your gender (m/f/d).
Who we are
Bühler as an employer
We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.
Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you. Regardless of your gender (m/f/d).
Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you. Regardless of your gender (m/f/d).