Medical Device Logistics Representative

Please note: This is an onsite position located in Warsaw, Indiana with working hours of 11AM-8PM EST

At Medartis, we combine innovative solutions with skilled professionals to be the provider of choice in orthopaedics. Founded in 1997 and headquartered in Basel, Switzerland, the Medartis Group is one of the world's leading manufacturers and providers of medical devices for the surgical fixation of bone fractures in the upper and lower extremities, as well as the craniomaxillofacial region. The company employs around 1,400 people across its 13 locations and sells its products in over 50 countries worldwide.

The Field Asset Representative is responsible for supporting the Medartis Sales Force by managing all aspects of set requests in a timely and accurate manner. This includes coordinating the shipment and movement of sets between Medartis customers, sales reps, and distributor sites. The role also involves providing shipping labels, tracking, movement and monitoring all field sets. Working closely with our external customers, internal customers (sales), logistics, and distribution teams, this role serves as the initial contact point for our customers and our sales team for all set needs. The position requires the ability to develop strong working relationships with all customers.

Your responsibilities

Managing difficult customer situations and promptly resolving their needs
Responding to customer and sales team requests for service and assistance within set timelines
Ability to work in a fast-paced environment, prioritizing competing demands, or unexpected events
Demonstrating strong, professional, and respectful communication via email and phone with both internal and external customers
Writing clear and informative communications while maintaining accuracy
Displaying willingness to make decisions, using accurate judgment, and providing support and reasoning for decisions
Gathering and researching data, and using intuition and experience to resolve issues
Monitoring company assets with cross functional communication between teams
Performing customer set reservations and communicating shipping data to the customer as required
Picking, packing, shipping and verifying orders as required
All other tasks assigned by manager based on business needs

Your qualifications

Customer service experience required
Experience in a medical device environment preferred
Excellent interpersonal skills; excellent communication skills (oral and written)
Works with a sense of urgency
Highly organized and able to prioritize tasks on time
Must have the ability to develop strong working relationships throughout all internal/external levels of the organization
Ability to work in a matrix environment and team structure
Strong quantitative and analytical skills; able to calculate figures and amounts
High School Diploma or equivalent required
Proficient computer skills, specifically with Microsoft Office products
Proficiency with MS Excel and data analysis preferred
Experience with SAP or other major ERP system preferred
Authorized to work in the United States and successfully pass a background check and drug screening

What we offer

This is an integral, responsible and diversified role with a focus on quality and service provision in a rapidly growing, international company. We look forward to receiving your complete application.

For further information please visit our Website www.medartis.com.

We look forward to receiving your complete online application.