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IT SAP Support L1 Analyst

Medartis develops, manufactures and distributes titanium screws and plates, surgical instruments and system solutions for fracture fixation. We place the highest priority on maintaining stringent quality standards, continuous further development and innovation as well as comprehensive service provision for physicians, staff and patients.

As part of the IT Application Team, the SAP L1 Support Analyst will be the Module Owner responsible for managing, maintaining and optimizing Medartis software applications within the Medartis organization.

Your responsibilities

  • Ensuring the smooth operation of business applications​ by providing  first-level support for SAP S/4HANA, assisting end-users with system issues and inquiries.
  • Troubleshoot and resolve basic system errors, login issues, user access problems, and navigation difficulties.
  • Collaborate with the support team to identify improvements and implement solutions.
  • Ensuring applications comply with security policies and regulations​
  • Ensure compliance with service level agreements (SLAs) and internal processes.
  • Analyze and categorize incidents, escalating complex issues to L2/L3 Global teams as necessary.
  • Support end-users in SAP business processes, guiding them through standard workflows and system functionality.
  • Participate in training sessions to stay current with SAP updates and provide feedback on recurring issues to assist in preventive measures.
  • Track common issues to identify trends and recommend improvements.

Your qualifications

  • Bachelor’s degree in computer science, Information Technology, or related field. Master’s degree is a plus.
  • Proven experience of 2+ years in SAP technical support, including hands-on experience with various SAP modules.
  • Strong understanding of SAP architecture
  • Basic knowledge of SAP S/4HANA and its core modules (MM, SD, FI, PP, WM).
  • Familiarity with SAP Fiori and the Fiori Launchpad (navigation, tiles, troubleshooting).
  • Understanding of SAP User Management and Authorization concepts.
  • Experience with incident management tools including ticketing systems
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills for supporting end-users and collaborating with IT teams globally.
  • A proactive mindset with the ability to document and improve support processes.
  • Fluency in English (German is a plus).

What we offer

This is an integral, responsible and diversified role with a focus on quality and service provision in a rapidly growing, international company. We look forward to receiving your complete application.
For further information please visit our Website www.medartis.com.

We look forward to receiving your complete online application.
Medartis
Human Resources
T +1 610 961 6101
www.medartis.com
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Header

IT SAP Support L1 Analyst

Medartis develops, manufactures and distributes titanium screws and plates, surgical instruments and system solutions for fracture fixation. We place the highest priority on maintaining stringent quality standards, continuous further development and innovation as well as comprehensive service provision for physicians, staff and patients.

As part of the IT Application Team, the SAP L1 Support Analyst will be the Module Owner responsible for managing, maintaining and optimizing Medartis software applications within the Medartis organization.
  • Ensuring the smooth operation of business applications​ by providing  first-level support for SAP S/4HANA, assisting end-users with system issues and inquiries.
  • Troubleshoot and resolve basic system errors, login issues, user access problems, and navigation difficulties.
  • Collaborate with the support team to identify improvements and implement solutions.
  • Ensuring applications comply with security policies and regulations​
  • Ensure compliance with service level agreements (SLAs) and internal processes.
  • Analyze and categorize incidents, escalating complex issues to L2/L3 Global teams as necessary.
  • Support end-users in SAP business processes, guiding them through standard workflows and system functionality.
  • Participate in training sessions to stay current with SAP updates and provide feedback on recurring issues to assist in preventive measures.
  • Track common issues to identify trends and recommend improvements.
  • Bachelor’s degree in computer science, Information Technology, or related field. Master’s degree is a plus.
  • Proven experience of 2+ years in SAP technical support, including hands-on experience with various SAP modules.
  • Strong understanding of SAP architecture
  • Basic knowledge of SAP S/4HANA and its core modules (MM, SD, FI, PP, WM).
  • Familiarity with SAP Fiori and the Fiori Launchpad (navigation, tiles, troubleshooting).
  • Understanding of SAP User Management and Authorization concepts.
  • Experience with incident management tools including ticketing systems
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills for supporting end-users and collaborating with IT teams globally.
  • A proactive mindset with the ability to document and improve support processes.
  • Fluency in English (German is a plus).
This is an integral, responsible and diversified role with a focus on quality and service provision in a rapidly growing, international company. We look forward to receiving your complete application.
For further information please visit our Website www.medartis.com.

We look forward to receiving your complete online application.
Medartis
Human Resources
T +1 610 961 6101
www.medartis.com
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