Your responsibilities

• Managing difficult customer situations and promptly resolving their needs
• Responding to customer and sales team requests for service and assistance within set timelines
• Accurately processing set requests received via email with a sense of urgency
• Ability to work in a fast-paced environment, swiftly adapting to changes, competing demands, or unexpected events
• Demonstrating strong, professional, and respectful communication via email and phone with both internal and external customers
• Writing clear and informative communications while maintaining accuracy
• Focusing on conflict resolution rather than assigning blame, maintaining confidentiality, listening to others without interrupting, keeping emotions in check, being open to others' ideas, and trying new things
• Displaying willingness to make decisions, exercising sound and accurate judgment, and providing support and reasoning for decisions, while also involving appropriate people in the decision-making process and making timely decisions
• Synthesizing complex and diverse information, gathering and researching data, and using intuition and experience to resolve issues
• Monitoring and supporting customers and sales team with movement of inventory
• Demonstrating original thinking and creativity, meeting challenges with resourcefulness, generating suggestions for improving work, developing innovative approaches and ideas, and presenting information in a manner that captures others' attention
• Performing customer set reservations and communicating shipping data to the customer as required
• Picking, packing, shipping and verifying orders as required

Your qualifications

• 3+ years of customer service experience or equivalent required
• Experience in a medical device environment is a plus
• Detail-oriented and good organizational skills required
• Excellent interpersonal skills; excellent communication skills (oral and written)
• Sharp attention to detail
• Works with a sense of urgency
• Highly organized and able to prioritize tasks and time
• Strong customer service orientation (internal & external)
• Must have the ability to develop strong working relationships throughout all internal/external levels of the organization
• A self-starter with the ability to work independently and autonomously
• Ability to work in a matrix environment and team structure
• Strong quantitative and analytical skills; able to calculate figures and amounts
• Demonstrated time management, planning and organizing skills
• Able to multi-task on various tasks and manage time effectively
• High School Diploma or equivalent required
• Proficient computer skills, specifically with Microsoft Office products
• Proficiency with MS Excel and data analysis preferred
• Experience with SAP (strongly preferred) or other major ERP system

What we offer