Customer Service Representative

Medartis develops, manufactures and distributes titanium screws and plates, surgical instruments and system solutions for fracture fixation. We place the highest priority on maintaining stringent quality standards, continuous further development and innovation as well as comprehensive service provision for physicians, staff and patients.

The Customer Service Representative will primarily be responsible for supporting Medartis Customers and Sales Team Members by receiving and processing orders in a timely and accurate manner, understanding Medartis product, matching purchase orders for invoicing, resolving issues, and updating account information in SAP. Working closely with our external customers, internal customer (sales), operations, logistics, finance and marketing event teams, this role is the initial contact point for our customers and our sales team. This position requires the ability to develop strong working relationships with all customers.

Your responsibilities

Manages difficult customer situations, responding promptly to resolve customer needs
Responds to Customers and Sales Team requests for service and assistance, meeting timelines and commitments
Receives orders via phone, fax, or e-mail for orthopedic procedures and enters them into SAP accurately, with a sense of urgency
Synthesizes complex and diverse information in order to research issues, resolve complaints, and support data requests
Able to work in a fast-paced environment, adapting quickly to changes, competing demands, or unexpected events
Provides vendor set-up information to client hospitals and/or sales representatives
Within SAP, creates and manages customer account information, pricing, discounts, rebates, invoicing and credits
Verify contract pricing and/or charges for services
Makes adjustments based on complaints concerning billing or services rendered after proper investigation
Completes electronic payment forms, records change of address notifications, and issues discontinuance orders
Presents innovative approaches, ideas and suggestions to improve customer experience and work processes
Strong and Respectful Communications- Building relationships with customers and Sales team, gathering Purchas Orders in a timely manner, along with able to address outstanding surgery cases that have not received Purchase Orders

Your qualifications

Excellent interpersonal skills; excellent communication skills (oral and written)
Sharp attention to detail
Works with a sense of urgency
Highly organized and able to prioritize tasks and time
Strong customer service orientation (internal & external)
Must have the ability to develop strong working relationships throughout all internal/external levels of the organization
A self-starter with the ability to work independently and autonomously
Ability to work in a matrix environment and team structure
Strong quantitative and analytical skills; able to calculate figures and amounts
Demonstrated time management, planning and organizing skills
Able to multi-task on various tasks
Understand Orthopaedic procedures
High School Diploma Required
At least 2 years of relevant sales support / data entry / invoicing experience
Proficient computer skills, specifically with Microsoft Office products
Experience with SAP (strongly preferred) or other major ERP system
Demonstrated quantitative skills and able to calculate figures and amounts
Highly organized and able to prioritize tasks and time

What we offer

This is an integral, responsible and diversified role with a focus on quality and service provision in a rapidly growing, international company. We look forward to receiving your complete application.

For further information please visit our Website www.medartis.com.

We look forward to receiving your complete online application.