Client Support Specialist
At Medartis, we combine innovative solutions with skilled professionals to be the provider of choice in orthopaedics. Founded in 1997 and headquartered in Basel, Switzerland, the Medartis Group is one of the world's leading manufacturers and providers of medical devices for the surgical fixation of bone fractures in the upper and lower extremities, as well as the craniomaxillofacial region. The company employs around 1,400 people across its 13 locations and sells its products in over 50 countries worldwide.
The Client Support Specialist serves as a key liaison between Medartis customers, the Sales Team, and internal departments. This role is responsible for processing orders efficiently and accurately, addressing customer inquiries, and providing exceptional service to both external and internal partners. The Client Support Specialist must build strong relationships with customers and colleagues while managing multiple tasks in a dynamic, fast-paced environment.
The Client Support Specialist serves as a key liaison between Medartis customers, the Sales Team, and internal departments. This role is responsible for processing orders efficiently and accurately, addressing customer inquiries, and providing exceptional service to both external and internal partners. The Client Support Specialist must build strong relationships with customers and colleagues while managing multiple tasks in a dynamic, fast-paced environment.
Your responsibilities
- Customer Support & Issue Resolution:
- Handle challenging customer situations with professionalism and promptness.
- Respond to customer and Sales Team service requests, meeting deadlines and commitments consistently.
- Build and maintain strong relationships through clear, respectful communication.
- Order Management:
- Receive and accurately process orders for orthopedic procedures via email, ensuring timely entry into SAP.
- Verify contract pricing and charges to ensure accurate invoicing.
- Collaboration & Process Improvement:
- Work closely with operations, logistics, finance, and marketing event teams to ensure smooth processes and operations.
- Identify and present innovative ideas to enhance the customer experience and improve work processes.
- Adaptability & Stress Management:
- Thrive in a fast-paced environment, adapting quickly to changing priorities, competing demands, and unexpected challenges.
- Maintain composure under pressure and handle high-stress situations professionally.
Your qualifications
- College education is preferred, with coursework or experience relevant to the role considered a plus.
- Proficiency in Microsoft Excel is preferred, including the ability to work with spreadsheets, formulas, and basic data analysis.
- Familiarity with SAP or similar order management systems.
- Strong problem-solving and multitasking abilities.
- Excellent communication skills with a focus on relationship building and teamwork.
- Ability to work effectively in a fast-paced and dynamic environment.
- High attention to detail and commitment to accuracy.
- Customer-focused mindset with a commitment to service excellence.
- Strong organizational and time-management skills.
- Effective problem-solving and critical-thinking abilities.
- Professional and respectful communication.
- Ability to work collaboratively across multiple teams and functions.
What we offer
This is an integral, responsible and diversified role with a focus on quality and service provision in a rapidly growing, international company. We look forward to receiving your complete application.
For further information please visit our Website www.medartis.com.
We look forward to receiving your complete online application.
We look forward to receiving your complete online application.
